🚚 SHIPPING AND RETURNS
Shipping Policy
We use UPS (United Parcel Service) for all shipping. All transaction currencies are processed in US Dollars ($).
- Standard Parts & Doors: Typically ship from within 0 to 1 business days.
- Custom & Special Orders: Please expect at least 5 to 6 weeks for production and shipment.
Need expedited delivery? Kindly call us at 203-304-9000 prior to ordering to arrange quicker shipping options.
🔄 ACTION CHUTES RETURN AND REPLACEMENT POLICY
We offer a 30-day return policy from our original ship date. Products returned must be in new, uninstalled, and resalable condition in their original packaging.
How to Process a Return or Exchange:
- Contact Us First: You must contact us to arrange an exchange or refund prior to shipping anything back. No returns or exchanges will be accepted without a Return Authorization (RA) number.
- Label Your Box: Your RA number must be clearly marked on the outside of the return shipping box or shipping label. Items sent without an RA number will be denied.
- Contact Info: To obtain your RA number, email us at info@actionchutes.com or call us at 203-304-9000. Please provide your original name, phone number, and a copy of your order form.
Return Shipping & Fees:
- Return Shipping: Customers are responsible for all return shipping. Original shipping charges are non-refundable.
- Restocking Fees: Standard inventory parts and doors returned in perfect, resalable condition are subject to a 0% restocking fee (no fee). Special order or custom-built doors may be subject to a 30% restocking fee at our discretion.
- Exchanges: Exchanges for a different product will be billed standard shipping charges. We will process your exchange upon receiving your returned item. To expedite an exchange, you may place a new order for the replacement item, and we will credit your account once your return is inspected and processed.
Damages, Defects & Errors
Our Guarantee: If we make an error on your order, we will replace and ship the correct item immediately at our expense.
30-Day Window: Standard items may be returned for a replacement or refund within 30 days of the ship date.
Shipping Damage: If your order arrives damaged by the carrier, please contact us immediately so we can file an insurance claim and arrange a replacement.
Item Condition: Returned items must be in new, uninstalled, and resalable condition. Items that show physical damage from improper installation, irregular use, or poor return packaging cannot be accepted for a refund or replacement.
🔒 PRIVACY POLICY
This Privacy Policy describes how Chute Parts USA, LLC (“we”, “us”, or “our”) collects, uses, and protects your information when you visit and purchase from Actionchutes.com. We strictly use your personal information (name, address, email, and phone number) to process your orders, calculate your UPS shipping rates, and communicate with you regarding your account. We never sell, trade, or share your data with unauthorized third parties.